FAQ - Rabo Restaurant

1. What cuisines does Rabo Restaurant offer?

Rabo specializes in Authentic Persian & Levantine cuisine, prepared fresh by expert chefs and delivered directly from our kitchen to your doorstep.

2. What areas do you deliver to?

We deliver across Al Wuheida, Al Mamzar, Hor Al Anz, Al Twar, Al Nahda, Abu Heil and nearby communities (within 6miles). Delivery zones may vary during peak hours or high demand.

3. How long does delivery usually take?

Delivery time is typically 30–50 minutes, depending on:

Order size
Location
Peak hours / holidays
Weather conditions

You will receive a live WhatsApp update once your food is on the way.

4. How are the dishes packaged?

We use premium, heat-sealed, spill-proof packaging to ensure your food arrives fresh, hot, and intact.

5. What is your cancellation policy?

Orders cannot be canceled once they are prepared or dispatched.
For cancellations within 3 minutes of order placement, contact us immediately.
Event or catering orders require 24 hours’ notice for cancellation.

6. Do you offer refunds or replacements?

We offer a replacement or partial refund only if:

Wrong item delivered
Item missing from the order
Food arrived spoiled, damaged, or cold (with photo proof required within 15 minutes)

Refunds are not issued for:

Taste preference
Delay due to weather/traffic
Customer not answering the phone or door

7. Can I modify my order?

Yes, modifications are possible only before food preparation begins. Once cooking starts, changes cannot be made.

8. What if the delivery rider cannot reach my location?

If the rider cannot contact or locate the customer within 10 minutes, the order may:

Be marked as undeliverable
Require customer pickup
Not qualify for a refund

9. Do you offer dine-in?

Yes — enjoy a warm Persian–Levantine dining experience at our restaurant with warm Service and Hospitality

10. Do you offer catering and Delivery for events?

Yes, we provide catering for:

Family gatherings
Office lunches
Birthdays
Events (10–100 pax)
Customized menus

11. Do you take table reservations?

Yes — customers can reserve via:

WhatsApp
Phone call
Website reservation form

12.What payment methods do you accept?

Card on delivery
Online card payment
Apple Pay / Google Pay / Crypto pay

13. Are there extra delivery charges?

Delivery fees depend on your location. Exact charges are shown at checkout.

14. Are your dishes halal?

Yes — all our dishes are 100% Halal.

15. Do you offer vegetarian options?

Yes, we have multiple vegetarian appetizers, rice dishes, and sides.

16. Can I request custom spice levels or cooking preferences?

Yes, depending on the dish.
Specify your request at checkout.

17. How does Rabo ensure food safety?

Daily kitchen sanitization
Chef hygiene protocols
Fresh ingredients sourced daily
Sealed-pack delivery system
Temperature-controlled storage

18. What should I do if my order is late?

Contact our team on WhatsApp.
Delays may occur due to:

Peak hours
Road traffic
Unreachable location
Weather conditions

19. What if an item is missing?

Send a photo to WhatsApp within 15 minutes, and we will send a replacement or credit.

20. What if I received the wrong item?

We will verify and send a replacement immediately.

21. Do you guarantee delivery times?

We aim for quick delivery, but exact times cannot be guaranteed due to external factors.

22. Can I refuse an order upon arrival?

Refusal is only allowed if:
• The order is incorrect
• The order is damaged

23. What if I provided the wrong address or phone number?

The customer is responsible.
A new delivery charge may apply.

24. Are promotions and offers always available?

Offers are limited-time, based on availability, and may vary.

Delivery Type

Restaurant

Your Location

Your Location